General Manager (Dunkin Donuts)

Job description

Job Summary: The General Manager (GM) is responsible for the overall management of the Dunkin' Donuts location, ensuring the restaurant operates smoothly and profitably. The GM will oversee the day-to-day operations, manage staff, deliver exceptional customer service, and meet financial and operational goals while maintaining brand standards. Key Responsibilities: Operational Management: - Manage all aspects of restaurant operations, ensuring efficient and smooth day-to-day operations. - Ensure food quality, service, cleanliness, and speed of service are consistently upheld according to Dunkin' standards. - Maintain and monitor daily operations, including staffing, inventory, food safety, and cleanliness. - Ensure compliance with company policies, health regulations, and local laws. Financial Management: - Manage restaurant budgets and financial performance, including controlling food, labor, and operational costs. - Review financial reports and operational data to track and meet sales goals and profitability targets. - Implement cost control measures to maximize profitability while maintaining high-quality service and products. Staffing and Leadership: - Hire, train, supervise, an...