Product Manager, Digital Commerce (CRO and Growth)

Job description

MoMA Design Store (store.moma.org) is looking for a professional with a passion for developing best-in-class Ecommerce experiences. The ideal candidate has both a passion for simple, intuitive customer experience and very strong analytical abilities. We're looking for someone who can roll their sleeves up and get into the details, but also tie them back to the big picture. The Product Manager, Digital Commerce will own the optimization and evolution of store.moma.org, with a clear mandate to drive conversion rate optimization (CRO), incremental revenue, and profitability. This role sits at the intersection of customer experience, data, technology, and commercial strategy, translating insights into measurable business impact. This position reports directly to the Head of Ecommerce. Responsibilities: Conversion Rate Optimization & Revenue Growth - Owns the CRO roadmap for store.moma.org, identifying and prioritizing experiments across PDPs, PLPs, checkout, navigation, search, and merchandising experiences. - Leads a structured test-and-learn program (A/B, multivariate, personalization) focused on increasing conversion rate, AOV, revenue per session, and lifetime value. - Identifies a...