Support Engineer

Job description

Support Engineer About Secomea: Secomea is at the center of Industrial IoT, Cyber Security, and Remote Maintenance - high-priority areas for global manufacturing. With more than 8,000 customers, including some of the world’s largest manufacturers and machine builders, we deliver secure, scalable, and user-friendly solutions. We are a Danish company founded in 2008, headquartered in Nordhavn, Copenhagen, with additional sales offices in China, Japan, and the USA. At Secomea, we're on a mission to make manufacturing the most secure industry in the world. Our SaaS platform is setting new standards in secure industrial connectivity and cybersecurity. Your Mission: As a Support Engineer, you will be the first point of contact for Secomea customers. Your job is to provide high-quality technical support via email, phone, and live communication. You’ll help customers solve issues and understand our platform and play a key role in ensuring a positive and professional support experience. You will collaborate closely with your colleagues across Support, NOC, and Platform teams and contribute to the continuous improvement of internal documentation and knowledge sharing. The successful candidat...