Service Desk Consultant II

Job description

We are looking for a skilled and customer-focused Service Desk Consultant II to join our support team in Denmark. This is an office-based role , where you will work closely with colleagues and customers, handling complex technical issues and delivering a consistently high-quality support experience. Fluency in both Danish and English is required. In this role, you will take ownership of incidents and service requests end to end, acting as a trusted point of contact for customers. You’ll combine strong technical troubleshooting with clear communication, supporting enterprise customers and business-critical services in an international environment. You’ll work independently on complex cases while collaborating closely with colleagues across regions to ensure efficient resolution and continuous service improvement. The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders. What you’ll be doing: - Owning and managing incidents and service requests from start to finish, including high-priority customer cases - Troubleshooting technical issues across platforms...