Rental Representative, CSM

Job description

Description The Customer Support Manager (CSM) is responsible for leading the sales and operational support of service and parts for all Ascendum product lines across their assigned region. This role focuses on developing customer relationships, promoting product support solutions, and driving growth through strategic support initiatives. The CSM works closely with internal teams to deliver a high level of service and value to customers, ensuring long-term satisfaction and equipment performance. RESPONSIBILITIES: - Markets and sells the value of parts and service to customers. - Develops and maintains customer relationships at all levels. - Review and quote all Ascendum block time customer offerings. - Helps prospect for new markets, customers and applications within all Ascendum regions. - Develops good knowledge of competitive products and suppliers. - Produce Ascendum Total Maintenance and Repair Agreements and multi-year Customer Support Agreements. - Review the product support elements of Ascendum governmental bids and quotes. - Provides input on annual forecasts for region and territory potential. - Resolves customer product support issues, as necessary. - Works with regional...