Customer Service Representative-Cross Dock

Job description

Cross Dock Customer Service Representative Role Summary: The Customer Service Representative will serve as the contact person for client and customer order placement, inquiries, and issue resolution through various communication channels. Key Results Area: Enters and manages orders from all sources (email, phone, fax, online) and handles any order exceptions, updates, or corrections Manages any driver issues that may occur (scheduling, timeliness, new inbound or outbound activities, etc.) Responds to all customer and client concerns or complaints, ensuring that all inquiries are handled and documented in a timely and professional manner Escalates risk or unresolved order-related issues to appropriate team members or management for support to resolve Ensure that all order execution is completed on time and in a manner that satisfies service level requirements Interfaces with various departments to ensure deliverables are being completed on time and within SLAs Pay attention to the details of procedures and requirements to ensure proper billing to the client, including timely and accurate closing of work to prepare for the billing process Update client business rule documentation, en...