Houseperson

Job description

The incumbent in this position is responsible for providing superior service to both the internal and external guest The incumbent is also responsible for housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms according to established standards. Provides superior guests service, positively effects interactions with guest and team members, and has the resiliency to deal with difficult guest in all types of business conditions and the ability to work harmoniously with coworkers. Performs all public area cleaning and upkeep according to established standards. Performs all back-of-the-house cleaning and upkeep according to established standards. Removes used laundry and trash from hotel rooms and attendant carts. Assists guests with questions or problems and additional items, ensuring guest satisfaction. Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and guest services standards. Reports hotel room/public area facility problems related to structure, equipment, and plumbing to supervisor. Ensures that attendant carts and housekeeping storerooms are supplied with all...