Medical Front Desk-Patient Engagement Specialist II - Peoria

Job description

Job Purpose: This position serves as a first point of contact for all entities that enter a medical facility and is responsible for a variety of activities related to patient intake and care. This position performs essential functions in both in-person and virtual clinic settings . What You Will Do: - Welcome, schedule, and check in patients, providing exceptional customer service throughout the process. - Promptly answer and return phone calls. - Schedule appointments in accordance with established guidelines. - Ensure that patient forms, pre-visit screeners, consent packets, and demographic and insurance information are accurately completed and uploaded into the electronic medical record system. - Collect co-payments, deductibles, and handle other financial transactions as required. - Complete all document scanning on the same business day they are received. - Meet or exceed department metrics for outreach and scheduling activities, and assist in the preparation of reports for tracking performance. - Consistently demonstrate empathy and compassion during all patient interactions . - Other duties as assigned. What We Need From You: - GED or High School Diploma required. - Medical...