Business Relationship Support Representative – GPL National Service Group (NSG) CSO 2

Job description

About this role: Wells Fargo is seeking a Business Relationship Support Representative (CSO2) in Global Payments & Liquidity (GPL) as part of Enterprise Functions. Please note this role is in an Inbound Call Center Environment: In this role, you will: - Provide exceptional customer experience - Interact with internal and external customers - Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements - Service treasury management products and services - Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs - Identify trends through client interactions - Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions - Train clients on products and services to ensure optimal delivery and meet implementation needs - Identify opportunities for process improvements - Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Required Qualifications: -...