Community Liaison and Referral Specialist

Job description

Description Position Summary: The Community Liaison and Referral Specialist serves as a key point of contact between the organization and the community, responding to inquiries via phone, email, Teams calls, and other digital platforms. This role also manages web postings and supports digital marketing efforts to promote services, events, and resources. The ideal candidate is a proactive communicator with strong organizational and technical skills, committed to connecting individuals with the support they need. Key Responsibilities: Community Engagement and Communication: - Respond promptly and professionally to inquiries via phone, email, Teams, and other communication channels. - Provide accurate information and referrals to community members seeking services or support. - Maintain a log of interactions and follow-ups to ensure quality service and accountability. Referral Coordination: - Assess community needs and connect individuals with appropriate internal programs or external partner services. - Build and maintain relationships with referral partners and service providers. - Track referral outcomes and report on service gaps or trends. Digital Marketing and Web Management: -W...