Patient Support Representative

Job description

Job Summary Ensures the highest level of customer service, professionalism and communication is performed while greeting and registering patients as they check in, verification of documents, scheduling of medical, behavioral and/or dental appointments and answering phones in a timely manner. Essential Job Duties & Responsibilities: - Responsible for receptionist duties including answering phones, directing calls, taking messages and greeting visitors. - Enter, update, and verify all data necessary for the patient and third-party payers in EPIC and other electronic systems. - Ensures information received is accurate. - Schedules appropriately with Providers. - Gather signatures for all required forms. - Maintain smooth patient flow through communication between patient, provider, MA/RN and other clinical support and enabling staff. - Review the daily schedules for insurance eligibility and assist uninsured patients with applying for Medicaid or applying for the sliding fee discount program. - Maintains patient confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) for all protected health information. - Attends departmental and staff meeti...