Customer Service Rep

Job description

Division: Eastern Funding Department: EF - Operations: Reports to: Customer Svc & Collections Mgr Status: Non-Exempt: Grade: 6: Salary Range: $20.00 - $28.90: Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: New York City, NY: Principal Objective: This position ensures that information to Eastern Funding and SVEG customers is provided securely, accurately and timely in response to inquiries on their accounts. Receive documents and resolve requests and complaints with the expectation of adequately servicing customers above and beyond the call of duty. Must understand all facets of the business, have empathy for the customer’s situation, and demonstrate the ability to communicate clearly. Principal Duties and Responsibilities: Job Specifications (Skills, Knowledge and Abilities Required) - Exemplify the company’s mission, values and goals to the customer through every interaction on a daily basis. - Confer with customers by telephone, email or in person to resolve customer issues and provide information about products and...