General Manager (Miss J's Cafe)

Job description

The General Manager at Miss J's Cafe is responsible for overseeing the day-to-day operations of the cafe, ensuring an exceptional dining experience for customers, maintaining high-quality food and beverage standards, and leading a team of employees. The General Manager is accountable for achieving business objectives, ensuring profitability, managing staff, and delivering excellent customer service. Qualifications: Leadership & Staff Management: - Lead, motivate, and develop a team of cafe staff, including cooks, servers, baristas, and cleaning staff. - Hire, train, and provide continuous coaching to employees to maintain high performance and customer service standards. - Develop and manage staff schedules to ensure adequate coverage during peak hours and optimize labor costs. - Conduct regular performance reviews and provide constructive feedback to employees. Customer Service: - Ensure a high level of customer satisfaction by consistently providing outstanding service. - Address and resolve customer concerns or complaints promptly and professionally. - Create a welcoming atmosphere for guests, fostering customer loyalty and repeat business. - Oversee the cafe's ambiance, ensuring...