Customer Service Representative

Job description

Responsibilities: - Answer all incoming calls in a timely manner. - Assess callers need to determine appropriate action and act accordingly. - Prepare accurate and thorough messages and route appropriately in a timely manner. - Maintain knowledge of insurance plans BWC currently participates in and protocol for each plan regarding referrals, authorizations and other pertinent information needed to accurately answer any patient’s billing questions, disputes or concerns. - Verify all demographic and insurance information with all patients and update information accordingly. - Take appropriate actions to bill insurance companies or patients with corrected information including accepting and inputting secondary insurance information into the system and filing claims. - Communicate to patient payment expectations per BWC policy. - Maintain area and telephone coverage at all times, coordinating breaks and lunches with other staff in assigned areas. - Ensure timely submission of patient statements. - Assess patient accounts and distributes credits accordingly and in a timely manner that meets BWC credit balance policy. - Perform other duties as assigned. Minimum Qualifications: - High sch...