Supervisor, Patient Care

Job description

Position Summar y: The Supervisor, Patient Care ha s primary responsibility for supervision of Patient Care staff which responds to and resolves issues related to the prescription fulfillment process. Essential Duties/Responsibilities: Promote and foster a professional, positive, dynamic team environment through exemplary leadership Provide daily direction and communication to the team so that calls are answered in a timely , efficient and accurate manner Assist and advise team in resolving problems and issues Handle escalated calls: Manage monthly schedules, time shee ts a nd attendance tracking Monitor customer service calls to observe soft skills , technical accuracy and conformity to company policies Participate with hiring and training of new staff Evaluate processes and procedures, as well as suggest methods to improve operations, efficiency and service to both internal and external customers Assist with development and achievement of departmental standard operating procedures Manage direct reports in accordance with company policies Lead and mentor team: Ensure team meets established performance goals, including quality and service level metrics Manage promotions, transfers...