Front Desk Lead

Job description

Benefits: We Empower the Fighting Spirit in You! GENERAL SUMMARY: The Front Desk Lead is responsible providing superior customer service to our members and guests and through the daily management of a team of Front Desk Representatives. Duties include training, recognizing, motivating and coaching the front desk staff and enforcing company policies and procedures.ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Ensures that guests and members are warmly greeted and promptly assisted.Ensures incoming calls are answered in a professional and efficient manner.Supervises point of sales system operations.Ensures proper member check-in procedures are followed.Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve.Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations.Immediately reports or escalates to management any unsafe conditions or emergency situations. Club Operations and Administration Supervises the front desk and retail operations.Keeps front desk and lobby neat and clean at all times.Monitors retail goals and ensures club is on track to meet and ex...