North America Public Sector (NAPS) Customer Success Executive - Intelligence Community

Job description

The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure our NAPS customers are successful in realizing value from Red Hat products and platforms. You will work with select NAPS customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop proof of concepts and programs and oversee implementation projects to ensure technical, process and program blockers are removed and customers realize the value of their investment. What you will do: ● Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures. ● Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers’ business objectives by tasking technical execution teams. ● Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones. ● In collaboration with others, apply technical knowledge and customer insights to create a migration a...