Full Time - Back End Clerk - Day

Job description

Key Responsibilities: - Customer Service - Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs - Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise - Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary - Demonstrates sincere appreciation to customers - Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs - Ensures to meet the customers’ needs during a return by properly refunding the return and helping find the correct product for replacement - Works closely with Production Office team to ensure timely processing of RTMs for labor, product, and vendor/manufacturer reimbursements for installed projects - Maintains positive vendor relationships while managing difficult conversations about performance of the vendor’s products and services - In-Stock - Completes Centralized Return to Vendor...