Telecoms Engineer - Avaya

Job description

AVAYA 𝗖𝗢𝗡𝗧𝗥𝗔𝗖𝗧 𝗔𝗩𝗔𝗜𝗟𝗔𝗕𝗟𝗘: Inside IR35 - Leeds Daily/Hourly Rate: Up to £450 per day  Working hours: Hybrid working: I am looking to recruit a temporary resource to support my clients Avaya telephone system. Mandatory Proficiencies and Competencies Not limited to: - Profound expertise in Avaya Site Administrator v6, including the capability to proficiently manage and modify over 50 IVR call flows through command-line operations. - Comprehensive knowledge of Avaya Communication Manager CM6.3. - Proficiency in Avaya CMS Supervisor v19. - Familiarity with Avaya Workforce Engagement Management (WEM). Precise Responsibilities will Encompass: Click Apply Now for an immediate telephone interview or by emailing keri-ann.oakes@bsqtalent.com a copy of your CV or you can call directly on 02039 983357 - Oversee and govern more than 50 call flows to align with business service requirements. - Supervise and set up user profiles and licenses as necessary. - Address and resolve incidents, or escalate them when appropriate. - Demonstrate the capability to collaborate with service partners, key business stakeholders, and third-party suppliers.