FRONT LOBBY ASSISTANT (Part time)

Job description

Min USD $15.50/Hr. Max: USD $21.44/Hr. Overview: Provide information, wayfinding, and guest services to patient, family, and visitor in a warm, welcoming, and timely manner. Initiate the Great Patient Experience with guests upon their arrival to Memorial Medical Center (MMC). Provide guest services support to Medical Center staff and departments when called upon. Ensure patients and visitors are escorted to their desired destination. Round on MMC Main Lobby waiting areas and assist guests as necessary. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Education: · Education equivalent to graduation from high school is recommended. Licensure/Certification/Registry: · Experience: · Other Knowledge/Skills/Abilities: · 2 years customer service skills preferred. · Exceptional interpersonal and guest relations skills absolutely required. · Basic computer skills required. · Reception and telephone etiquette skills required. · The ability to maintain emotional control during times of stress required. · The ability to appropriately handle disgruntled guests and assist in conflict res...