Operations Lead Analyst - Express Scripts - Remote

Job description

The Operations Lead Analyst drives the completion of operational tasks and provides support for client benefit requests. Responsibilities include training, handling daily request tracking, researching client benefit related items, running reports, provide documentation related to completion of assigns tasks and identify operational or productivity enhancements. Also, assists with more complex configurations, validations or projects as needed. Tracks and reports progress to team to ensure deadlines are met. Provides consultative support to internal and external clients by researching and assisting with resolution of benefit design and claims issues. Responsible for ongoing client support and consistent service driving towards client focused outcomes. What you'll do to make a difference: - Interactive, virtual, client‑facing role. - Reviews client intent and provides feedback as appropriate. - Handles daily request tracking, reporting requests, and general inquiries. - Resolves issues when possible and escalates as needed. - Manages assignments within committed target completion dates and performance guarantees. - Provides on‑the‑job training to less experienced team members to impro...