Contact Center Patient Advocate

Job description

Schedule: Monday - Friday Work Hours may fluctuate: 6am - 3pm, 7am - 4pm, or 8am- 5pm The Contact Center Patient Advocate serves as the primary liaison between patients and the organization, ensuring a positive, compassionate, and seamless experience across all touchpoints. This role focuses on converting inbound inquiries and appointment requests into scheduled visits, resolving patient concerns, supporting navigation of services, ensuring patient satisfaction, and advocating for patient needs while upholding organizational standards for service quality, compliance, and operational efficiency. Summary of Essential Job Functions: The key responsibilities of the Contact Center Patient Advocate include but not limited to: Duties and Responsibilities Access Support & Appointment Conversion: - Serve as the first point of contact for patients via phone, chat, or online requests. - Collect and verify patient demographic information accurately. - Convert inbound inquiries into scheduled appointments whenever clinically and operationally appropriate. - Schedule appointments accurately based on provider availability, visit type, and clinical guidelines. - Removing barriers to entry, offerin...