Experienced Service Advisor

Job description

Dealership: L0502 Suburban Ford of Romeo SUBURBAN FORD of ROMEO: EXPERIENCED SERVICE ADVISOR – THIS IS NOT AN ENTRY-LEVEL ROLE: Suburban Ford of Romeo is looking for a battle-tested Service Advisor who thrives in a fast-paced, high-volume environment and knows how to turn service lanes into profit while keeping customers loyal for life. WHAT YOU WILL OWN IN THIS ROLE: As a Service Advisor, you are the quarterback of the service drive. You will initiate automotive services and repairs by: This role demands confidence, urgency, and accountability. - Diagnosing vehicle performance concerns and service requests quickly and accurately - Verifying warranty and service contract coverage without hesitation - Developing clear, confident estimates for labor, parts, and materials - Writing repair orders, securing approvals, and entering ROs into the service system - Acting as the single point of contact between customer and technician—no dropped balls - Ensuring technicians fully understand customer concerns and customers clearly understand recommended repairs - Communicating additional services identified through inspections—professionally and persuasively - Administering manufacturer warran...