OKTA L3 SME – Identity & Access Management

Job description

Job brief We are looking for an experienced OKTA L3 SME based in Poland to provide advanced technical support and subject matter expertise for a global OKTA platform. You will act as an L3 escalation point, resolve complex incidents, and support platform configurations in a 24x7 global IDAM support environment. Shift: UK hours / Collaboration across APAC, EMEA, and NA regions Poland (Remote / Hybrid – major cities such as Warsaw, Kraków, Wrocław) Band - 7: Full-time / Permanent Responsibilities: - Act as L3 escalation for complex OKTA incidents and service requests. - Troubleshoot and resolve advanced MFA, SSO, and authentication issues. - Perform OKTA administration including policies, groups, and application configurations. - Handle P1/P2 incidents and contribute to root cause analysis and problem management. - Support deployment, upgrades, maintenance, and patching of OKTA AD/LDAP agents. - Participate in major incident management calls (P1/P2) as the IDAM representative. - Manage daily incidents and service requests, including policy changes and group updates. - Perform IP whitelisting management and maintain CMDB records for OKTA-related services. - Manage OKTA mastered list...