Senior Business Analyst, Technical Services

Job description

Partnering with stakeholders in the Technical Services (post-sales support) team, Analytics team, and other teams around the business, this role will surface key insights to drive business decision making. This role requires someone with strong analytical and technical skills, operational experience driving efficiencies, ability to apply a data-first mindset to strategic initiatives, and who is comfortable working across multiple functional areas in a fast-paced, challenging environment. At MongoDB, we are guided by our values : Think Big, Go Far; Make it Matter; Build Together; Embrace the Power of Difference; Be Intellectually Honest; Own What You Do. We are looking for a candidate who is passionate about understanding and communicating customer experiences and business performance through data, and will do so in alignment with our values. We are looking to speak to candidates who are based in New York City for our hybrid working model. Responsibilities: - Lead in-depth analyses of Technical Services’ business processes, pricing models, and deal structures, including the mechanics of complex transactions; develop strategic insights and solutions that support business scaling and...