Customer Service Representative – Global Consumer Services

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Customer Care/Customer Service Representative will be responsible for managing all aspects of customer service including answering inquiries via phone, mail and as well as follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills. What You'll Do: Handle consumer requests received via phone, mail, e-mail Perform verifications of any information maintained on the credit file Meet Key Performance Indicators (KPIs) of quality, adherence, productivity and customer satisfaction Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute Perform verifications of any information maintained on the credit file Accurately document details of accessing consumer files and completing consumer's request Resolves customer issues and answers questions to ensure a positive customer experience Be an active member on a...