Front Desk & Client Experience Coordinator (Part-Time)

Job description

Location : Brickell, Miami, FL (On-Site) Schedule : 1-2 days a week (including Saturdays) Compensation : $35/hour: The Role: We’re looking for a polished, proactive team member to support the daily front-of-house operations of our medical spa. You’ll be the first impression for clients and play a key role in ensuring a seamless, elevated experience. Key Responsibilities: Client Experience: - Greet and check in/out clients with warmth and professionalism - Manage appointment scheduling, confirmations, and reschedules (Boulevard/GHL) - Respond to calls, texts, and emails promptly - Educate clients on services, memberships, and pre/post-care - Support positive review generation and client retention Front Desk Operations: - Verify deposits and intake forms prior to check-in - Process payments and maintain accurate records - Maintain a clean and polished reception area - Monitor retail inventory and communicate restock needs - Support daily opening and closing procedures Sales Support: - Confidently communicate treatment packages and memberships - Identify upsell opportunities and coordinate with the clinical team - Track daily sales and appointment flow Requirements: - 1–3 years in med...