Telephone Operator Weekender

Job description

Under direct supervision, is responsible for the answering, screening, and routing of all incoming, outgoing, and interoffice calls. Receives and processes clinical codes and hospital emergencies by notifying appropriate personnel, following established protocols and procedures. Answers after-hours calls for physician practices, paging on call providers as necessary. Receives concerns regarding pager and telephone equipment failures and notifies proper departments for resolution. Monitors alarms for maintenance and facilities. Education: High school diploma or equivalent Licensures/Certifications: N/A Experience: One-year experience in a customer service position, preferably in health care Skills: - Skill in oral and written communication. - Ability to handle emergency situations in a calm and efficient manner. - Ability to work under pressure with frequent interruptions. - Ability to exercise tact and diplomacy. Principal Duties and Responsibilities: - Acknowledges and processes calls quickly and efficiently. - Operates Hospital paging systems and executes translation changes. - Executes emergency procedures, evaluates repair problems, determines appropriate actions and reports if...