ITSM and CRM platform 03756

Job description

About Us IAG Defence & National Security (DNS) is part of IAG, a specialist advisory firm supporting complex infrastructure, Defence and national security programs across Australia. Our DNS team works closely with Commonwealth agencies and industry partners to deliver specialist expertise into nationally significant programs. Our success depends on our ability to identify, engage and mobilise highly specialised talent quickly and effectively. IAG is recognised as Veteran Friendly Employer under the Veteran Employment Program. The Roles: Simultaneously deliver: - Enterprise-grade IT Service Management (ITSM) - Integrated Customer Relationship Management (CRM) - Native automation and orchestration for a cloud based environment About You: You will work as part of a team to deliver: 1- Core ITSM Capabilities 2. CRM Capabilities (Integrated, Not Federated). You can deliver CRM functionality embedded within the same platform (not loosely coupled integrations), including: 3. Microsoft 365 Automation Requirements. You must demonstrate automation capability across Microsoft 365, 4. Defence and Security Requirements. You can deliver a solution suitable for deployment within Defence environme...