IT Senior Support Engineer

Job description

Description The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 550+ team currently across 11 locations and 9 time zones. We are a Global Organization therefore please send your English CV The Role: The Senior IT Support Engineer exists to support and manage end-users, office infrastructure, and IT services within their regional office, while contributing to Pepperstone’s global IT operations. Acting as the face of IT locally, you will deliver high-quality 1st and 2nd line support with proactive improvements, manage vendors, and lead local project delivery, while escalating complex 3rd line issues to global cloud teams or specialist partners. This role requires strong technical capability, service ownership, and stakeholder engagement to ensur...