Front Desk Agent

Job description

Residence Inn by Marriott Memphis Germantown provides guests with the perfect blend of comfort, convenience, and warm Southern hospitality. Our Front Desk team creates the first and last impression of every stay—delivering service that is friendly, reliable, and genuinely caring. We’re looking for a Front Desk Agent who can bring that same spirit to our team. Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Potential Career Paths: Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations Key Duties & Responsibilities: - Resolve guest complaints, ensuring guest satisfaction. - Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Maintain complete knowledge at all times of: a) all hotel features/services, hou...