Loan Workout Specialist

Job description

Summary The Loan Workout Specialist provides loan workout options to members who risk repossession, foreclosure, or charge-off due to financial hardships by managing their loss mitigation requests. Work directly with members to explain the loan modification process, taking applications, and provide repayment solutions; ensuring that loss mitigation requests, including but not limited to short sales, workout loans, short-term modifications, and debt management proposals, are handled in a timely manner. In addition, the Loan Workout Specialist will work with debt management companies, attorneys and real estate agents based on the type of loss mitigation request. Office Locations: - This can work out of the Las Vegas, Nevada office or the Lenexa, Kansas office. Department Hours: - Monday-Friday 6am PT -6pm PT, Saturdays 6am PT - 2:30pm PT Open Shift: - Monday-Friday from 9am PT - 6pm PT, and Rotating Saturdays from 6am PT - 2:30pm PT Duties & Responsibilities: - Correspond directly with members to identify hardships and reasons for non-payment on credit union loans. - Utilize knowledge and experience to determine suitability of workout plans for members experiencing financial hardship...