Manager, IT Operations

Job description

Manager, IT Operations You've been on a help desk long enough to know the hard part isn’t the tech. It’s that moment when an analyst is running on fumes on a Friday afternoon. It’s the escalation nobody flagged until it was too late, and the SLA you're watching slip in real time while you try to hold five things together at once. You've been there and lived that reality. You’ve also figured out how to get through it without losing the team along the way. You care about the people doing the work as much as the outcomes they’re measured on. You also know a high-performing help desk isn't just about hitting numbers — it's about building a culture where expectations are clear, feedback is constant, and trust is earned quickly. Why? Because you’ve done the work to build that environment before and seen the impact it has. At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch. The help desk is where that human touch shows up in real time — and the Manager, IT Operations is the person who makes sure it holds up under pressure. You'll lead a team of IT analysts, set the operational standards that keep our customers happy, and work across t...