IT - Help Desk and Desktop - Desktop Support Engineer

Job description

JOB TITLE: Desktop Support Engineer DEPARTMENT: Information Technology STATUS: Exempt JOB CODE: 11183: PAY GRADE: 18S: PAY SCALE: $84,400.00 - $95,000.00 Annually GENERAL DESCRIPTION: This position will primarily be responsible for supporting the most senior level customers to include the Executive team, Supervisory Committee, and Board of Directors on a variety of issues with the highest level of customer service with minimal guidance. This position will also be responsible for creating and maintaining Gold Builds and software deployable packages, as well as the planning and implementation of upgrades. TASKS, DUTIES, FUNCTIONS: 1. Act as the primary point of contact for the Board of Directors, Supervisory Committee, and the Executive team. Take ownership of the issue and drive resolution. 2. Utilizing systems analysis techniques and procedures, including consulting with users, Information Security, and other key stakeholders to determine functional specifications to create and maintain Gold Build standards for operating systems. Also work with internal and external stakeholders to test and deploy OS upgrades. Work with Systems and Security team to analyze, plan, implement and main...