Customer Service Representative

Job description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Vehicle Outfitters is a trusted provider of high-end products for overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Customer Service Representative (B2C) within our Sales capability. This position reports to E-Commerce Supervisor and will work at our Thousand Oaks, CA location. About the position: As a Customer Service Representative (B2C) on the Sales team, you will deliver knowledgeable, professional, and friendly support to customers across multiple channels, including phone, email, and live chat. In this role, you will assist customers with product selection, sales inquiries, order processing, warranties, and shipping-related concerns. You will help ensure a positive customer experience by maintaining an organized and welcoming e-commerce experience while supporting day‑to‑day retail operations. Additionally, you may be asked to represent the brand at promotions, events, and industry ex...