Customer Success Manager (Contract)

Job description

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity: The Customer Success Manager (CSM) – North America plays a pivotal role in ensuring customers across North America achieve their goals through effective adoption and sustained use of HBI products. Serving as an expert point of contact, in partnership with Sales, this position will support our diverse clientele, including professors, administrators, and deans, through onboarding, training, and day-to-day engagement. With a strong focus on execution and driving customer outcomes, the CSM will advocate for the goals of our customers, strategize on how to help them meet those goals, and provide support to meet those outcomes. This includes developing deep product expertise and the ability to clearly articulate the value and use of HBI’s digital product portfolio. Through a combination of one-to-one and one-to-many interactions, the CSM will ensure seamless customer experiences and measurable impact that drive...