Digital Product Manager, CRM

Job description

Purpose The Digital Product Manager, CRM, reports to the Director, Digital Product Management. Our company is a leader in providing compelling and unique rail journeys, is looking to innovate within the rail tourism industry by delivering cutting-edge solutions that transform our guest and partner experience. We’re seeking a highly innovative and collaborative IT Product Manager to join our team. The ideal candidate is passionate about solving meaningful customer problems and driving measurable business impact. As an IT Product Manager, you will own the success of a product or product area end-to-end - shaping strategy, guiding continuous discovery, prioritizing outcomes, and partnering closely with engineering, design, and business stakeholders to deliver value. As the Digital Product Manager, CRM, you would be focused on defining and evolving the CRM product so that it enables effective customer engagement, scalable business processes, and high-quality customer data—driving adoption, efficiency, and measurable business outcomes. Key Areas of Accountability: - Strategic Leadership: Contribute to developing the product vision and strategy aligned with company goals and market oppor...