Program Manager, Key Accounts

Job description

I. Job Summary The Program Manager, Key Accounts role provides high-level customer service for large accounts with minimal growth opportunities, such as school districts and large events. This position is a remote role however the employee will be required to conduct customer site visits the majority of the week with the rest of the week being work from home. II. Essential Duties and Responsibilities: - Provide exceptional customer service to large accounts. - Handle after-hours calls and bid work. - Conduct site visits, waste audits, and address safety concerns. - Manage highly transactional accounts. - Establishes and maintains a high level of customer satisfaction. - Communicates to and works to resolve unique customer issues. - Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability - Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate. - Proposes customer solutions that are compliant with appropriate lo...