Bilingual Jr. Customer Support Associate (Spanish/English Required)

Job description

What We Do: Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row. At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow. *Please note the schedule for this position is Monday - Friday, 10:00 AM - 7:00 PM ET* What you’ll bring to the team: At Florence we’re passionate about making it easy for our customers to contribute to research and find cures. A technical issue should never slow them down! As a Junior Customer Support Associate you are their first line of defense. You will work directly with end users to help solve their problems, share product knowle...