Renewals Manager

Job description

About the Opportunity As a Customer Account Manager of Renewals at Contentful, you will be instrumental in driving customer retention by managing contract renewals of Contentful’s customer base. You will proactively align with Accounts Executives and Customer Success on account plans, engaging with customers about their upcoming contract renewals, and uncovering expansion and upsell opportunities to drive them through contract signature. You will help to ensure positive customer experiences and increased net renewal retention. What to Expect: What You Need to Be Successful - Gain insight into customer goals and strategically package the solution and pricing that meet those goals. - Uncover expansion and upsell opportunities through the renewal process and drive those opportunities through contract signature. - Prepare and present data and trends to customers on current usage of the Contentful platform. - Drive customer conversations to uncover details such as procurement timelines, budgets, and signatory processes for contracts. - Proactively manage your book of business and meet quota goals. - Develop innovative proposals and negotiate contracts. - Manage multiple opportunities si...