Claims Supervisor, Field Appraisal

Job description

The Appraisal Field Supervisor leads and oversees the operations of the appraisal unit in Northern/Central New Jersey, managing a team of 5–7 direct reports. The ideal candidate will be located within reasonable driving distance of the Parsippany, NJ office. This role ensures that claim investigations, coverage determinations, damage assessments, settlements, and negotiations comply with the New Jersey Unfair Claims Practices Act and company policies. The Supervisor supports the Claims Department’s goals of loss containment, service excellence, and expense management. The position combines technical and leadership responsibilities, including conducting re-inspections, reviewing estimates, auditing casework, analyzing performance reports, and coaching staff. The Supervisor works closely with the Claims Director and regularly interacts with customers, claimants, vendors, and internal partners. RESPONSIBILITIES: - Supervise and direct the daily work of the appraisal unit. - Audit casework to ensure quality, accuracy, and compliance with company standards. - Review and approve damage estimates and settlements exceeding staff authority levels. - Monitor workflow and assignments to ensur...