Returns Coordinator

Job description

Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports, driven by a commitment to performance, safety, and innovation. Behind every product is a dedication to service, integrity, and excellence; extending beyond the point of sale to ensure a seamless customer experience. Position Overview: We are currently seeking a Returns Coordinator to serve as the key point of contact for managing product returns. This role ensures that returned merchandise is handled efficiently and in line with company standards, providing timely resolutions for our customers and contributing to an optimal post-purchase experience. By bridging customer service, warehouse operations, and inventory control, this function plays a critical role in supporting operational excellence and protecting the company’s reputation. Key Responsibilities: - Process returns and exchanges in accordance with Alpinestars’ policies for e-commerce, retail, and wholesale customers - Inspect returned items for quality, wear, or damage and determine appropriate disposition (restock, refurbish, return to customer) - Communicate with customers and internal teams to resolve re...