Ministry Platform Experience & Adoption Specialist (EX)

Job description

The Ministry Platform Experience & Adoption Specialist is a mission‑critical role responsible for transforming how the Archdiocese of Baltimore and its parishes engage with the Ministry Platform church management system. This is not a conventional IT position. It sits at the intersection of technology, user experience, training, and organizational change. The ideal candidate will bring deep, hands-on knowledge of Ministry Platform, a sharp eye for user experience design, and the drive to close the gap between what the platform can do and what parishes are currently experiencing. When the platform falls short, this person will advocate within the Ministry Platform organization, rally users around collaborative redesign efforts, and, when necessary, lead the development of purpose‑built interface solutions. Success is measured by one primary metric: parish adoption and satisfaction, demonstrated through measurably higher utilization across all available features and functionality. Our Culture & Mission: The Archdiocese of Baltimore serves the oldest Catholic diocese in the United States. Technology at the Archdiocese exists in service of the mission enabling parishes, schools, and mi...