Developer L3 – Product Support Engineering

Job description

Developer L3 / Product Support Engineer (Enterprise Integrations) Title: Developer L3 – Product Support Engineering Location: United States/Canada (Remote) Type: Full-time About the Role We're looking for a hands-on Developer L3 / Product Support Engineer to own complex, real-world issues in a mature enterprise platform that integrates with external systems such as physical access control systems (PACS). This is a blended role: - Part development-focused L3: deep-dive analysis, SQL, logs, root-cause. - Part product support engineering: working closely with Services, QA and Product teams, and sometimes directly with customer technical teams. This role spans two distinct but equally important support contexts: Together, these give you full-lifecycle visibility: from first deployment through long-term production stability. You'll investigate and resolve high-impact issues in both contexts, analyse database and integration behaviour, and turn your findings into product improvements and internal knowledge articles. You'll work heavily with SQL Server, a .NET-style backend, scheduler-driven dataflows, PACS integrations (e.g. via APIs/adapters similar to Lenel OpenAccess), and a platform...