Customer Service Representative - Fairless Hills

Job description

Description TITLE: Customer Service Representative: REPORTS TO: Customer Service Manager: LOCATION: Plant Facility: Document Date: 02/08/2018: Job Purpose Summary: - This position is primarily responsible for providing effective customer service for all internal and external Sugaright Refining Services customers. This position will require excellent, in-depth knowledge of the company products and customers’ product needs, both what and when, and will require the ability to maintain strong and continuous communication with customers’ representatives and appropriate Sugaright plant and management staff. Essential Responsibilities: - Provide timely and accurate information regarding customer delivery status to customers and plant management staff. - Work closely with the Inventory staff and Plant Management and Supervision to ensure all orders on a constantly changing schedule are met. - Maintain accurate and timely schedules to ensure production needs and customer needs are met. - Provide accurate and timely data to other company management as requested. - Create all required paperwork and forms for product deliveries to customers. - Provide timely feedback to company management rega...