Senior Director, Business Development

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Own and drive the relationships with our WEM partners, including strategic direction, alignment with internal stakeholders, key input to pricing, contracts and amendments. Accelerate and increase conversion of partner-influenced opportunities—especially WEM and Select ISVs—by orchestrating late-stage execution without taking primary deal ownership from Sales. Reporting & Scope: Reports to VP, Strategic Partner Alliances. Global remit with initial North America focus. Supports Power of 3 tri-plays as needed. Key Outcomes & KPIs: - Influenced ACV closed - Win-rate uplift vs baseline - Cycle-time reduction (Stage 3→Close) - New logo count from partner-sourced pipeline - Timely turn around on contract amendments and pricing adjustments Core Responsibilities: - Ru...