Customer Success Manager (Mid-Market Legal)

Job description

As a Customer Success Manager in the Mid-Market Legal segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to Mid-Market US and Canadian law firms. You’ll leverage workflow expertise and help drive innovation within our team scalability practice to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies. With a focus on building high-trust relationships, you’ll demonstrate credibility, reliability, and a consultative approach—ensuring customer success and driving product adoption & growth. If you are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what’s right for both clients and Everlaw, we encourage you to apply! At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a...