Therapy Services Representative - Float - AFO (St. Petersburg Area)

Job description

Position Summary: The Therapy Services Representative will be responsible for all aspects of Therapy front end office functions from greeting the patient on the first visit, through their final visit at discharge. Major areas of the Front Desk Representative include benefit verification and authorization, patient financial responsibility collection, Therapy chart maintenance, patient scheduling, financial end of day collection reconciliation, and patient follow up on all Business Office related functions regarding Therapy Visits. Key Responsibilities: - Provide Excellent Customer Service at all times. - Obtain therapy benefits for all patients including new, splint, and Home Programs two days in advance before the patients appointment - Obtain therapy benefits through insurance websites that allow this to be done online. Print benefits and keep in chart - Obtain authorization for Therapy visits two days in advance, through Online Portals or direct phone contact to the insurance companies. - Monitor patient visit count and obtain reauthorization as needed for continued Therapy Visits. - Communicate when needed to Primary Care Physician, Insurance companies, and Case Manager/Adjustor...