Customer Service Representative

Job description

Primarily Roles & Responsibilities Supporting our local teams as well as customers in the EMEA region. Focus in German market Follow up on outstanding queries and customer call backs. Keep and maintain consistent and accurate records in the database following customer contact Handle all general and order specific customer enquiries within the account base, ensuring accuracy and orders shipped on time. Liaising with international procurement team to ensure accurate lead times and delivery schedules are communicated to customers. Maintain a high level of inter departmental and customer / supplier communication. Provide administrative support to Sales team as required Backlog control, solve complex logistics issues & queries. Order creation: Support export compliance and documentation: Any other function as deemed necessary by the Management Team Skills, Knowledge, Abilities: Near native fluency in English, written and spoken. German language is preferred Experience preferably within an international shared services environment (business to business). Excellent telephone manner, communication and negotiation skills. Ability to communicate with all levels within the organization. Prove...