Customer Service Associate - Resupply

Job description

Description Job Summary/Job Purpose: The Customer Service Associate (CSA) I – Resupply is primarily responsible for handling customer orders for specific durable medical equipment supplies. In this role, the CSA I will field incoming or outgoing calls from patients, care givers, referral sources, or commercial accounts. Provides superior customer service by ensuring accurate and efficient order processing, answering questions appropriately, and resolving issues in a timely and compassionate manner. Job Duties / Essential Functions: - Professionally handle incoming calls from patients, caregivers, and providers. Gather all required data, carefully take orders, assist with any inquiries, and provide excellent customer service. - Validate patient details and enter all information and documentation into the system accurately. - Obtains all appropriate documentation from patient and referral sources including script, PARs, Face to Face notes (F2F) and WOPD prior to dispensing orders. Reaches out to the appropriate party if documentation or information is missing. - Contact patient after receipt of order to verify demographics and insurance coverage. Make edits and adjustments to insuran...